Phone 07 3806 0077

We listened to you…… and we are improving our patient care

At Logan Hyperdome Doctors we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make the improvements to patient care where you feel it would be most useful.

Waiting time in surgery- we routinely inform you on arrival if your doctor is running late, we invite you to call the practice to ask if your doctor is on time or not, we are encouraging patients to book a long consultation when their medical concern is complicated and /or numerous.

Telephone access to a clinician- this can be a source of frustration. We promptly put your call through to your Doctor when it is an emergency. However, all other requests are immediately sent to the doctor via our medical software messaging system and the message is electronically documented in your patient chart. Your doctor will review his/her messages throughout the day and you will have a response  within 48 hours.

Obtaining a home/other visit- some of our doctors will provide home visits to patients with special needs. Please see reception staff to arrange this.

After hours service- the National Home Doctor Service provides after hour care to our patients from 6.00pm weekdays, from 12.00pm on Saturdays and all day Sundays and public holidays. Please ring 13 74 25 for an appointment and let them know you belong to our practice, you can also book online on their website as per the link below.

https://homedoctor.com.au/book-online

 

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